CRM Switch
Industry timeline

CRM apps, sorted by launch year

Bar length shows years of tenure. Color reflects architectural era — pre-SaaS pioneers, the SaaS gold rush, and AI-native newcomers riding the AI-first wave. Note that not all vendors in the AI-native architectural era launched their apps as 'AI-native.'
Pre-SaaS era SaaS era AI-native era
Pre-SaaS
8 vendors
13% · oldest cohort
SaaS era
38 vendors
62% · the gold rush
AI-native
15 vendors
25% · AI-first wave
CRM vendors with bar length representing years of tenure. Act! and Maximizer (1987) have the longest bars; 2024 vendors have the shortest.