CRM Resources · Industry Timeline

CRM Apps, Sorted by Launch Year

Bar length shows each vendor’s years of tenure. Color reflects architectural era — pre-SaaS pioneers, the SaaS gold rush, and AI-native newcomers riding the AI-first wave. Note that not all vendors in the AI-native era launched their apps as “AI-native.”

Pre-SaaS 8 vendors 12% · oldest cohort
SaaS era 39 vendors 60% · the gold rush
AI-native 18 vendors 28% · AI-first wave

Years of market tenure, 1987–2026

CRM vendors with bar length representing years of tenure. Act! and Maximizer (1987) have the longest bars; 2026 vendors have the shortest.

Reference

Full vendor list (65 CRMs)

Every vendor in the chart above, in launch-year order. Years of tenure are measured against 2026.

CRM vendors ordered by founding year, with architectural era and years of market tenure.
Vendor Founding year Era Years of tenure
Act!1987Pre-SaaS39
Maximizer1987Pre-SaaS39
Ivanti (GoldMine)1989Pre-SaaS37
SuperOffice1990Pre-SaaS36
Oracle CX (Siebel)1993Pre-SaaS33
Infor (Saleslogix)1996Pre-SaaS30
Fireberry (Powerlink)1997Pre-SaaS29
Sage CRM (eWare)1997Pre-SaaS29
Oracle (NetSuite)1998SaaS28
Salesforce1999SaaS27
Bullhorn1999SaaS27
SAP CRM2000SaaS26
BusinessNext (CRMNext)2001SaaS25
Keap (Infusionsoft)2001SaaS25
Avidian2002SaaS24
Creatio (bpm'online)2002SaaS24
Microsoft (Dynamics 365)2003SaaS23
ServiceNow2003SaaS23
Spotler CRM2004SaaS22
SugarCRM2004SaaS22
Vtiger Systems2004SaaS22
Zoho CRM2005SaaS21
HubSpot2006SaaS20
Pipeline CRM2006SaaS20
Workbooks2007SaaS19
Pipelinersales2007SaaS19
GreenRope2008SaaS18
Apptivo2009SaaS17
Capsule2009SaaS17
Insightly2009SaaS17
Less Annoying CRM2009SaaS17
Nimble2009SaaS17
QSOFT (Kommo)2009SaaS17
Zendesk Sell2009SaaS17
Pipedrive2010SaaS16
Nutshell2010SaaS16
OnePageCRM2010SaaS16
Streak2012SaaS14
Copper2012SaaS14
Upstream (Membrain)2012SaaS14
Bitrix242012SaaS14
Agile CRM2013SaaS13
Close2013SaaS13
Salesflare2014SaaS12
SalesDesk2016SaaS10
Freshworks (Freshsales)2016SaaS10
NextMove CRM2017SaaS9
Attio2019AI-native7
Folk2020AI-native6
Lightfield2020AI-native6
Instantly2021AI-native5
Monday CRM2022AI-native4
Super Easy CRM2022AI-native4
Breakcold2023AI-native3
SuperAGI2023AI-native3
Clarify2024AI-native2
Coffee2024AI-native2
Item2024AI-native2
Octolane AI2024AI-native2
Reevo2024AI-native2
Aurasell2025AI-native1
ClearCRM2025AI-native1
Monaco2025AI-native1
Day.ai2026AI-native0
Fixture2026AI-native0

Key facts

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