Denise Kitt

Denise Kitt is a Content Marketing Guru who is passionate about technology, business, and the relationships between the two.

How CRM Improves Customer Service

How CRM Improves Customer Service

When it comes to customer service and support, CRM systems are an effective tool to keep businesses organized and their customers happy. Nowadays, businesses can engage with their customers anywhere, anytime, and from any device — instead of just making them wait “on hold” over the phone.

CRM Mobile App

CRM Mobile App Options

With more and more people working remotely, a CRM mobile app can help employees stay in better communication with their colleagues and customers. Mobile phone and tablet CRM solutions allow employees to access leads and client information no matter where they are. Below are some of the mobile solutions for popular CRM applications.

CRM Customer Portal Options

CRM software helps employees stay organized, facilitates improved communications with customers and allows for better customer service. But what if customers have issues after office hours? A major feature of a customer portal is to allow customers to find solutions to their problems at any time.

CRM Market Share 2012

CRM Market Share 2012

The CRM market is currently experiencing rapid growth; analysts expect the global CRM market revenue to hit around at least $18 billion in 2012. Read on for some details on CRM market share.