According to research and advisory firm Gartner, Customer Relationship Management is a $20.6 billion industry, predicted to grow to $36 billion by 2017. Clearly, organizations
Over the last several weeks and months, we here at CRM Switch have written a lot about various aspects of the CRM industry: vendors, product
Since the mid-1980s, CRM software has undergone an incredible evolutionary process. From a basic contact management platform, equivalent to a digital Rolodex, it has transformed
Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) are two different yet complementary products that can work well together. If you have an ERP
Over the past two decades, SugarCRM has evolved from an open-source project to one of the most popular CRM vendors globally. That growth has established
The decision has been made to drop your company’s contact management system and move to a new CRM system. Migrating data from a contact manager
The thought of storing thousands of pieces of customer data in the cloud can raise red flags for decision-makers. With the frequent headlines about data
Sometimes the best indicators of where things are headed at the intersection of business and technology are our own evolving habits and processes as employees.
Nonprofit organizations often have unique needs when it comes to implementing a CRM solution. While for-profit businesses are focused on engaging customers and convincing them
Smartphones have taken the world by storm not only for consumer applications but for business use as well. Many people who are looking for a
Halfway through Q4, and with the holiday season quickly approaching, a lot of B2B and non-retail related businesses often find things starting to slow down
CRM (Customer Relationship Management) technology has become a requirement for quality customer service in today’s fast-paced digital environment. By deploying CRM solutions, businesses unlock the
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