Social CRM
What Exactly is “Social CRM”?
Searching for a single definition of Social CRM is difficult, and will often yield results that are too vague or too specialized to be of
July 30, 2013
Recent Blog Posts
CRM Industry
G2 Grid for CRM – Overview and Observations
G2 Crowd is a Chicago-based startup that is looking to disrupt the traditional analyst approach to rating software and software vendors. G2 Crowd’s G2 Grid
May 18, 2013
CRM Features
Should Your Users Install a CRM Outlook Integration Plugin?
If your company is planning to move from a legacy CRM system or contact manager to a browser-based CRM solution, you will be forever rid
April 19, 2013
CRM Value
Five Ways to Avoid CRM Lead Stagnation
One of the biggest challenges for a sales team working with a CRM system can be managing and keeping track of leads and maintaining consistent
November 28, 2012
CRM Email
GoldMine Email Client Alternatives in a New CRM
Many people who are considering a switch from GoldMine to a cloud-based CRM solution for their organization are disappointed to find that the popular, cloud-based
November 28, 2012
Buying CRM
What’s Your Organization’s CRM Buying Process?
Because selling is a profession, it’s understandable that there’s a lot of emphasis placed on sales processes, sales management and sales training within vendor organizations.
August 26, 2012
Buying CRM
The Ever Growing Costs of Hanging On to a Legacy CRM System
CRM vendors have been claiming for many years that there’s a cost of waiting to implement a new CRM system. While there are identifiable costs
August 15, 2012
Mobile CRM
CRM Mobile App Options
With more and more people working remotely, a CRM mobile app can help employees stay in better communication with their colleagues and customers. Mobile phone
June 28, 2012
CRM Features
CRM Partner Portal Options
CRM partner portal solutions help companies to better communicate and collaborate with their partners. One common use case for a CRM partner portal is to allow
June 21, 2012
Integrated CRM Email Marketing Options
Email marketing continues to be an important activity for most businesses. With email marketing, businesses can attract new customers and develop new business opportunities with
June 12, 2012
CRM Customer Portal Options
CRM software helps employees stay organized, facilitates improved communications with customers and allows for better customer service. But what if customers have issues after office
June 5, 2012
Social CRM
What Is An Enterprise Social Network?
Most people are aware of public social networks: non-private social networks used to connect different types of people. Examples of public social networks include Facebook,
May 24, 2012