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The 5 Step CRM Implementation Strategy
The 5 Step CRM Implementation Strategy

Maintaining relationships with customers can be challenging. With or without a CRM system, some businesses will always be better at it than others. Maintaining good relationships is not something that happens automatically. It’s not something

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DIY CRM Requirements?
Should You DIY Your CRM Requirements?

You have wisely decided to gather and document your organization’s high-level CRM requirements in advance of engaging CRM vendors and sitting through demonstrations. This process means interviewing stakeholders and representative end users, taking voluminous notes

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Will Your ERP System Integrate With CRM?
Will Your ERP System Integrate With CRM?

Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) are two products that go great together. CRM simplifies and standardizes customer interactions, ensuring a steady flow of sales into the business. ERP streamlines business processes,

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5 CRM Implementation Myths
5 CRM Implementation Myths

As those who have been through the CRM selection process know, once a particular solution has been decided on, there’s still a lot of work left to be done before a new system goes live

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