Use this CRM cost calculator to estimate your organization’s total CRM investment over the years you specify.
The total cost of ownership (TCO) of CRM is more than just the CRM subscription fees. In this calculator, we have considered multiple levels of expense.
You can type in custom numeric and currency values or change the numbers using the spinners on the right side of those fields. Two of the fields use dropdown lists.
Calculator Field Descriptions
Here is an explanation for each of the fields.
Estimated average per user per month subscription cost
CRM Software subscription costs will vary depending on which CRM vendor you select and your subscription license level.
Estimated per user per month cost of add-on products
Many organizations subscribe to add-on products when non-native functionality is needed. Set this to 0 if you do not plan to subscribe to add-ons.
Estimated per-user implementation cost
The estimated per-user cost of professional services for CRM implementation. In mid-sized companies and enterprises, it’s common for this to be at least $1,000 per user.
Post-implementation modifications
The estimated average per-user cost for ongoing CRM modifications after the first year.
Percentage FTE for CRM administration
All CRM systems involve some level of ongoing administration. If you plan to have a full-time administrator, this should be 100%.
Salary of a part-time or full-time CRM administrator
Salary.com says the median salary for a CRM administrator is over $100,000. You can change the salary.
Remember that the per-user cost of implementing CRM can vary widely depending on how customized the solution is.
