Recent Blog Posts

Big and Small CRM
CRM Strategy

Go Large or Go Small, But Go CRM

CRM. Customer relationship management. It’s not a new business concept nor is it rocket science. But it’s a science. Your business must manage and track

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CRM Industry

The New Kids On The Block

With so many big name vendors dominating the news, it would be understandable to wonder, “is there any room left for new CRM startups?” With

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CRM Industry

CRM and Wearable Technology

If anyone still had any doubts about the potential of the wearable market, the introduction of the Apple Watch should serve to remove them. By

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CRM Features

CRM At The Point Of Sale

Often, CRM is discussed in the context of direct marketing, e-commerce, and B2B sales. In these situations, salespeople are generally at a desk or working

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CRM Strategy

3 Steps To Ensure CRM Data Accuracy

To be useful to your business, CRM data must have two essential qualities: accuracy and accessibility. Without both qualities, whatever data you’ve collected (or think

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CRM Support

CRM and Customer Self Service

Customer self service (CSS) can be an important companion to a CRM system. CSS allows customers to perform many standard tasks, such as setting up

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